WordFlow support
A little help. Back to your adventure.
Find an answer, recover your progress, or get in touch. We’ll help you find your way.
Find your answer
What can we help with?
How do I recover my progress?
Sign in with the same provider you previously linked to your WordFlow profile. From account settings, use the sign-in or restore-progress option offered on your device. iOS supports Game Center, Apple, and Google; Android supports Play Games and Google. If your profile is missing, contact us before resetting it. An unlinked guest profile may not be recoverable.
How do I restore a purchase?
First, use the Apple Account or Google Play account that made the purchase. For Elite, open the Elite subscription screen and choose Restore Purchases. For an offline game purchase, open that game’s details in the offline games area and use its restore action. Restoring progress from account settings is a separate action.
What if coins, gems, or another purchase are missing?
Contact support with your order receipt, purchase date, device, and the name of the item. Do not include passwords or payment-card details. Consumed items are not automatically replenished by restoring purchases.
How do refunds work?
For an Apple purchase, request a refund through Apple. For a Google Play purchase, follow Google Play’s refund guidance or contact us with your receipt. Eligibility depends on the purchase and the applicable store policy.
How do I report a problem?
Send us the steps that led to the problem, the exact message shown, your device and OS, and your WordFlow version. A screenshot helps us understand what you saw.